Wednesday, January 18, 2017

Berating your child's doctor can be very bad

Does he look like he's getting
over it?
I know this sounds like a given, but remember, when someone is sick, emotions run high.

Parents, especially, can get desperate, feel out of  the loop, outmatched by the knowledge of those around their child, and can get upset.

A University of Florida management professor and a doctoral student have found that "rudeness" can have a "devastating effect on medical performance."

Lack of sleep on the part of doctors, they found, can account for 10%-20% of medical errors--but rudeness and (I guess) hurt feelings on the part of the doctor account for 40%.

Rudeness from the patient or loved ones changes the doctor's cognition--doctors don't "understand" or "just get over" certain behavior.

The studies--done in Israel--involved neonatal teams challenged by parents played by actors. The teams that had been berated performed badly in all 11 measures of performance.

The negative effects lasted all day--meaning they could have affected other patients, too.

The researchers also tested pre-test "interventions," such as a computer game to raise the threshold of sensitivity to anger. There was also a post-test intervention--writing about the experience from the mother's perspective.

These worked! The teams were "immunized" from the effects of rudeness.

OK...but what about the doctor's rudeness toward the family and even the patient. I had one of my mother's doctors say old people smelled bad...referring to my mother. I answered back. Did she get worse treatment for that? Who knows. Maybe.

I guess this "fraught" stuff goes both ways.

No comments: