Tuesday, August 08, 2017
Health orgs applying "design thinking"
In recent years, more hospitals support ideas from any and all members of the team--using the human-centered approach called "design thinking."
Some aspects of this are empathy for the user (the patient), interdisciplinary buy-in, and immediate prototyping or pilot programming.
Usually design thinking comes in when a service is fundamentally broken.
At Thomas Jefferson University in Philly, little kids could not respond meaningfully to the 1-10 pain scale, so they created the CareCube--on each face of the colorful cube was a drawing of a face in various stages of pain.
At another hospital, they noticed that the closer the sink was to patients with a contagious intestinal infection, the more likely staff was to wash hands. So they moved these patients to a new part of the hospital with handier sinks.
There is also an organization now called Clinicians for Design.
Over the years, on this blog, I have covered:
--A vending machine for doctor's offices so patients can get their first prescription without going to the pharmacy (since they may be sick or have kids in tow)
--A range of flavorings for liquid medicines for finicky patients
--Introduction of complementary therapies
--Ways to make hospitals quieter, especially at night
--Phone apps and wearables that eliminate doctor visits
--Special clothes for the disabled and wheelchair bound
To name a few.